Planmeca Support

Planmeca Support offers you a host of options that are unrivaled in the dental industry. Before, during, and after your purchase, we care about your success and provide the necessary support to help you with purchasing decisions, product implementation, and ongoing education to improve your practice – both in profitability and in quality of patient care.

Need assistance in designing? Forget where an icon is or what it does? Need that extra support to move forward in a case? Call us, and our team of experts can remotely assist you clinically or with software and hardware issues.

Contact CAD/CAM Support at 1-800-537-6070
Hours: Monday-Friday 7:00am-6:00pm Central Time
Contact Imaging Support at 1-630-529-2300
Hours: Monday-Friday 7:30am-6:00pm Central Time


Chat with an expert

Planmeca is now pleased to offer chat functionality to our customers.  Please use chat for the following types of requests: Parts identification, Error code identification, and ongoing case status.

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After Warranty Phone Support

Receive one-time clinical and diagnostic support over the phone after your warranty has ended.

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Replacement Equipment Payment Authorization

Please fill out this pre-authorization form if you are receiving replacement equipment from Planmeca. There will be a hold on your credit card, but your card will not be charged if you return the equipment you are replacing within 14 days.  

Credit Card Authorization

Teamviewer Download

In order to better support you, the CAD/CAM Support team may need you to download Teamviewer to access your computer. Please click the link below to begin the download.